Frequently Asked Questions
Everything you need to know about your Karavan shopping experience.
How long will it take for my Karavan order to arrive?
Standard shipping usually takes 3-5 business days for domestic orders. International shipping times vary by destination, typically ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply initiate your return through our online portal to receive a prepaid shipping label.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or checking our 'Fit Notes' section for specific garment advice.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Can I track my shipment in real-time?
Yes, once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey directly from our warehouse to your door.
Are your materials ethically sourced?
At Karavan, we prioritize sustainability. We work closely with certified manufacturers to ensure our fabrics are ethically sourced and our production processes minimize environmental impact.